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Measure satisfaction

TouchAvis: customer feedback kiosk

A feedback kiosk lets visitors rate the experience they have just had. TouchTech prepares the questions, answer scales and kiosk installation in Morocco. Collected responses can then be exported for your analysis.

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TouchAvis, Feedback kiosk, on a TouchTech kiosk
The visitor journey

How it works.

  1. Leaving a conference, an attendee gives feedback by tapping a smiling face.
    01

    Visitors choose a rating.

  2. Close-up: an attendee picks a favourite among four topics.
    02

    They can add more detail.

  3. An organiser reviews attendee feedback on a laptop.
    03

    You review the collected responses.

Make the right choice

Where it fits.

  • Evaluate the welcome at an event.
  • Collect feedback after a demonstration.
  • Review answers to a consistent question during a campaign.

What to prepare

  • The part of the experience you want to assess.
  • Questions, rating scales and required languages.
  • The kiosk location and collection period.
TouchAvis

Your practical questions.

From 2,000 MAD excl. VAT per day for each kiosk or totem, depending on model and setup.

Choose your kiosk or totemRead the rental FAQ
Does a feedback kiosk request contact details?

The journey is defined for your needs. Tell us whether you only want answers or also want visitors to request follow-up; the fields will be prepared accordingly.

Can we see feedback results live?

Not in the base service. Real-time reporting is assessed separately.

Does a kiosk survey represent every visitor?

Responses to a kiosk survey reflect the people who choose to take part. Kiosk position and how you invite responses are part of the context to consider in your analysis.

Can a rating be followed by another question?

The feedback questionnaire adapts to the topic you want to measure. We agree the questions and their order with you, keeping the journey proportionate to the time visitors have.

Which rating scale should we use for feedback?

The rating scale depends on the question: a score, a level of agreement or a choice between a few answers. We keep the scale consistent from one question to the next so visitors can answer without hesitation.

In what format do we receive feedback responses?

Feedback kiosk responses are exported after the campaign in an Excel or CSV file. The questions and information to include in that file are agreed with you before collection.

Let’s make it happen

A kiosk. A team. Your project.

A first message is enough. We’ll come back to you with a proposal.

Tell us about your project